Frequently Asked Questions

Everything you need to know about your Fahlo experience.

How long will it take for my order to arrive?

Standard shipping typically takes 5-7 business days within the continental United States. International shipping times vary by location but generally take 10-15 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your exchange or refund process.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or following the specific fit notes in the description.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment plans through Klarna and Afterpay.

Can I track my package after it ships?

Yes, once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.

Are your materials sustainably sourced?

Sustainability is at the core of Fahlo. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal impact on the planet.